15 day Returns, Full refund. COD Available

Frequently Ask Questions

Last Updated on 21 June, 2017

How do I know if the garment will fit me?

Here are a few rules of thumb:

  1. Read the size charts to start with
  2. Compare your height with the model height given on the catalog to understand where the garment will fall on you
  3. Read about the fit given on the catalog:
    • Fitted: body hugging
    • Regular: comfortable fit
    • Relaxed: loose fit
  4. Fill the style survey! We want to know how to make the best fit for you

What size am I ?

What is Buy to Give?

For every clothing you buy at Ombré Lane, we contribute a saree to those who need it the most.

In rural areas, comfortable and durable clothing is a rarity; women are denied this luxury and are forced to live with one or two sarees everyday. With your help, we want to change that one saree at a time

When can I expect my order?

You should receive your order in 7-10 business days - though some delay may happen during holiday/peak sales season. The good news is that Shipping is free!

How do I track my order?

You can track your order here by using the tracking no. on shipping confirmation email

Where do you deliver?

We currently deliver across India. Contact us for any questions on specific pincodes

What forms of payment do you accept?

We accept Debit Cards, Credit Cards, Netbanking & COD

What is your Return policy?

We have a 15 day, return or exchange policy for all of our products. If you aren’t satisfied, we can set you up with a full refund or an exchange within 15 days of receipt. We will arrange for a return pick-up from your premises for a hassle free return experience!

How do I set up a return or exchange?

Give us a call at 702 2530 677, Monday–Friday, 10 a.m.– 7 p.m., or email us at help@ombrelane.com so we can get started on the return or exchange process. We will arrange for a return pick-up from your premises for a hassle free return experience!

What is your cancellation policy?

Cancellation before shipping:

You can write to help@ombrelane.com. Alternatively, you can call us at 702 2530 677 to cancel your order

Your order will be cancelled and the money will be refunded to you within 7 business days after the cancellation initiation

Cancellation after shipping:

To cancel an order that has been shipped from our premises, please write to help@ombrelane.com. You can also call us at 702 2530 677 to cancel your order

Your money will be refunded to you within 10 business days after we have received the product back.

What is your refund policy in case of a return?

We will process your refund once the returned item has been received and verified

If your refund is approved post verification, your money will be refunded to you within 10 business days after we have received the product back

How can I work with you?

Write to us at careers@ombrelane.com

How can I get in touch with you?

Give us a call at 702 2530 677, Monday–Friday, 10 a.m.– 7 p.m., or email us at help@ombrelane.com

Check available pincodes here.

How can I get in touch with you?

Give us a at 702 2530 677

Monday to Friday 10am to 7pm

or us at help@ombrelane.com

You can also type your query here

Subscribe to back in stock notification