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Now Shipping Internationally

Shipping policy

How can I check if you deliver to my pincode?

We currently deliver to over 15,000 pincodes in India. If you want to confirm your pincode, please mail us at help@ombrelane.com or call us at +91 702 2530 677. We’re available all weekdays (except Saturdays, Sundays and Public holidays) from 10.00 am to 7.00 pm.

What are the delivery charges for my order?

We provide free shipping across India. For international shipping, we charge INR 1200-1500 for an order based on the location). Please write to us at help@ombrelane.com or call us at +91 702 2530 677 in case of any queries.

When will you ship my order?

We start processing your order as soon as we receive your order and ship your order within two days. Once we ship your order you will receive a shipping confirmation mail and message with the tracking details on your mail and mobile no that you provided on the order and you can track your order using the tracking details.

How long does it take to deliver my order?

All orders usually take a delivery time of 3-5 business days (all days except Sundays and Public holidays) within India, from the purchase date. For international orders, please expect delivery in 15-20 working days. 

What if I want my order to be expedited?

We understand that there are times when you order for a specific occasion and want the delivery to be made immediately. Please write to us at help@ombrelane.con to expedite your order and we will try to make it happen.  

Can I ship to multiple addresses at the same time?

Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.

I love products made in India, but am currently outside. Do you ship products outside India?

We currently provide shipping to USA, UK, Singapore, and Dubai. We charge INR 1200 - INR 1500 for orders shipping charges based on the location. You can write to us help@ombrelane.com in the case of any query.

How can I track my order?

You can track your order by login into your ombre lane account and go to do your order history to view the details. You can also contact customer care at help@ombrelane.com or call. We’re available all weekdays (except Saturdays, Sundays and Public holidays) from 10.00 am to 7.00 pm.

If you do not have an account, then please follow the Track Shipping link in your shipping confirmation email or message. You can also contact customer care at help@ombrelane.com or call. We’re available all weekdays (except Saturdays, Sundays and Public holidays) from 10.00 am to 7.00 pm.